The full address of the venue is Aviva Studios, Water Street, Manchester M3 4JQ and the what3words is chop.feeds.chase.

You can approach Aviva Studios along Water Street (coming from Quay Street) or along Liverpool Road (coming from Deansgate or Castlefield). Both entrances to the building have double sets of glass doors.

To book access tickets and personal assistant tickets please call 0161 817 4531 (Monday-Friday, 10am-5pm) or email access@factoryinternational.org

Access bookings can be made by email or phone. They are also available in person at Aviva Studios.

Once inside Aviva Studios, there is step-free access to all areas of the venue. The flooring throughout the building is smooth concrete.

The entrance to the Hall is by lift, escalator or stairs from one side of the Social beside the brick arches. There is only one escalator, and this will take you up to the Hall before the show, and will be reversed so that you can travel down at the end of the performance.

The entrance to the Warehouse is by lift or stairs from the Social. Two lifts and a staircase to the Warehouse are located in the Social opposite the bar.

The Social has a range of seating, including those with arms and backs.

The bars in the Social and Hall Foyer have lowered accessible service points.

Our building is large. We have portable stools available to borrow if you would benefit from resting along the way during your visit.

We have wheelchair spaces and seats at standing events for all events.

There are accessible toilets on all public levels of our building.

Accessible toilets are located inside the main toilets space in the brick arches of the Social.

Here you’ll find a mixture of accessible cubicles with left- or right-hand transfer, towards the back of the space, as well as ambulant accessible cubicles with grab rails, as well as a Changing Places facility.

The toilets in the brick arches of the Social are split into male, female and gender neutral – all of which contain accessible cubicles. There are shared handwashing facilities in each arch – they have soap dispensers under the mirrors to your left and dryers to the right. There are separate handwashing facilities inside the accessible cubicles.

There are additional single-room accessible toilets in located in both Hall Foyers, at stalls and circle level.

You do not need a key to use the accessible toilets at Aviva Studios.

Assistance dogs are welcome in our building, and we can provide mats and water bowls on request, just ask a host when you arrive. We can also take care of your assistance dog if you do not want to take your dog into the performance space. Please also refer to our assistance dogs policy.

If you are bringing an assistance dog to a ticketed event, please let us know in advance by contacting access@factoryinternational.org or calling our access phone number: 0161 817 4531 (phone lines are open 10am to 5pm, Monday to Friday).

There is step-free access to all areas of the venue, with lift access to the Warehouse from the Social, and lift and escalator access to the Hall from the Social. The escalator leading to the Hall foyers usually works in the direction of audience flow, so it will take you up before the performance, and the same escalator will bring you down at the interval or at the end of the show.

This performance takes place in the Hall where there will be reserved seating. Here we have wheelchair spaces in the stalls, 6 in the mid-circle, and 6 in the rear circle, which you can book by calling 0161 817 4531 (Monday to Friday, 10am to 5pm) or emailing access@factoryinternational.org. Access bookings can be made by email, phone or in person at the venue.

We are working hard to get our assisted listening / induction loops system up and running as soon as possible, but unfortunately it is not currently ready to use. We apologise for any inconvenience caused and are working to resolve this.

Audio description is available for certain event via headsets provided by our team. Further information will be provided to audio description ticket holders closer to the event. Please email access@factoryinternational.org if you have any enquiries and we'll be happy to help.