Our full address is Aviva Studios, Water Street, Manchester M3 4JQ and the what3words is chop.feeds.chase.

To book access tickets please call 0161 817 4531 (Monday to Friday, 10am to 5pm) or email access@factoryinternational.org

Access bookings can be made by email or phone. They will also be available in person from our venue from 27 September 2023.

We're a new purpose-built cultural space in the heart of Manchester. The approach to Aviva Studios is flat, with smooth concrete flooring.

The entrance to our building is through double glass doors. There are automatic doors at both entrances and these are also staffed when the building is open to the public.

Once inside, there is step-free access to all areas of the venue.

Lift and escalator access to the Hall is located next to the river entrance, just beyond the brick arches.

Lifts to the Warehouse are located through the glass doors beside the city entrance.

You will first arrive into the Social, a large public space where there are a range of seats (including those with arms), a bar and toilets (including accessible toilets and a Changing Places facility).

The bars in the Social and Hall Foyer have lowered accessible service points, and induction loops for hearing-aid users.

For this performance, the audience will be seated in the Hall, which has traditional theatre-style seating. In the Hall, for this show, we will have 4 wheelchair spaces (with companion seats) in the Front Stalls, 4 in the Mid Circle, and 4 in the Rear Circle. Our Access Ticketing team can help you to choose the most accessible seat for your needs - you can get in touch on access@factoryinternational.org or by calling our access phone number: 0161 817 4531 (phone lines are open 10am to 5pm, Monday to Friday).

Access to the Hall is via lift or escalator from the Social. Our escalator usually runs upwards before the performance, and downwards after the performance.

There are accessible toilets on all public levels of our building.

Accessible toilets are located inside the main toilets space in the brick arches of the Social.

Here you’ll find a mixture of accessible cubicles with left- or right-hand transfer, as well as ambulant accessible cubicles with grab rails. This is also where you can find our Changing Places facility. The toilets in the brick arches of the Social are gender neutral, so you can use facilities in any of the three arches.

There are additional individual accessible toilets in located in both Hall Foyers, at stalls and circle level.

You do not need a key to use the accessible toilets at Aviva Studios.

Assistance dogs are welcome at Aviva Studios, and we can provide mats and water bowls on request, just ask a host when you arrive. We can also take care of your assistance dog if you are attending a ticketed event and do not want to take your dog into the performance space. If you’re bringing an assistance dog to this event and would like us to make arrangements to care for them, please let us know by contacting access@factoryinternational.org or calling our access phone number: 0161 817 4531 (phone lines are open 10am to 5pm, Monday to Friday)

There will be an audio described performance on Wednesday 15th November.

We are working hard to get our WaveCAST assisted listening / induction loops system up and running as soon as possible, but unfortunately it's not currently ready to use. Audio description for these performances will be delivered using headsets and Inner Ear Monitor packs rather than our WaveCAST system.

If you are attending and need to use an audio description headset, but have not booked an audio description ticket, please get in touch at tickets@factoryinternational.org so we can ensure you receive your headset, and have appropriate seats.

This performance is visually-led and has no narrative audio, so there is no captioning for this work.

This performance is visually-led and has no narrative audio, so there is no BSL interpretation for this work.

All performances of this show will be in a relaxed setting.

We are working hard to get our WaveCAST assisted listening / induction loops system up and running as soon as possible, but unfortunately it's not currently ready to use. Audio description for these performances will be delivered using headsets and Inner Ear Monitor packs rather than our WaveCAST system.

If you are attending and need to use an audio description headset, but have not booked an audio description ticket, please get in touch at tickets@factoryinternational.org so we can ensure you receive your headset, and have appropriate seats.

We use WilliamsAV WaveCAST receivers to provide assisted listening at Aviva Studios. You can collect a WaveCAST device from a member of our Front of House team when you arrive for your event. The Front of House team will also be able to show you how to use the device and connect to the audio feed for your event.

We can provide headphones for use with the receivers, but you are also welcome to use your own headphones if you have them.

We can also provide neckloops to use with the WaveCAST receiver if you are a hearing aid user. Again, you can collect these from our Front of House team when you arrive.

If you prefer, you can also download the WilliamsAV WaveCAST Receiver app to your own wifi-connected mobile device before you visit (IOS – WaveCAST app / Android – WaveCAST app) and use your own headphones to listen. When you arrive in the venue, you will be able to join the wifi network and choose the appropriate channel for your event in the app.