Freya Skye

This event is 8+ only - this applies to all attendees regardless of whether they are accompanied by an adult. Anyone aged 8-13 must be accompanied by an adult (18+) at all times.

All attendees, including accompanying adults and essential companions, must hold a valid ticket in order to enter the building.

Bags above the size of an A4 sheet of paper (21 x 29.7 cm) will not be allowed into the venue for this show. To keep you safe when visiting Aviva Studios, security checks and bag checks by our security team will be in operation on entry to the gig. Please keep personal belongings to a minimum.

A cloakroom will be in operation for visitors who want to store their belongings during the event. There will be a small charge per item taken by card payment only.

If you need to bring a larger bag due to medical or access requirements, please contact access@factoryinternational.org or call us on 0161 817 4531.

Please see a full list of prohibited items here: Prohibited Items – Warehouse Music Shows | Aviva Studios | Factory International – Factory International

We know it can be tempting to arrive early, but for everyone’s safety and wellbeing, overnight queuing or camping at Aviva Studios is not permitted. Please do not arrive outside our usual opening hours, including overnight. If you do, you will be asked to leave. We will only operate an official queue during our usual opening hours and in the designated queue location for your event. Please note that Aviva Studios does not operate a stage door, so please do not queue or wait at the venue to meet the artist.

Any fan-made queue, list, numbering system or wristband scheme that has not been organised by the venue will not be recognised. If we believe an unofficial queue is forming overnight, our security team or Duty Manager may ask people to leave the site and will explain that overnight arrivals will not be treated as part of the official queue.

Please note that VIP upgrades do not include a ticket to the show. You must hold a valid ticket to the show in addition to the VIP upgrade in order to attend. Accompanying adults (with the exception of essential companions for visitors with access needs) will need to purchase a separate VIP upgrade in order to attend.

The Cosmic VIP Upgrade includes early access into the venue, access to the Stars Align pre-VIP Party, access to an exclusive VIP soundcheck with Freya, intimate VIP Q&A with Freya, exclusive Stars Align VIP tote bag, autographed Freya Skye poster, exclusive VIP laminate & lanyard, surprise additional VIP merch item and early access to Stars Align tour merchandise shopping.

The Shooting Star VIP Upgrade includes early access into the venue after Cosmic VIP package holders, exclusive Stars Align VIP tote bag, autographed Freya Skye poster, exclusive VIP laminate & lanyard and early access to Stars Align tour merchandise shopping.

VIP upgrade purchasers will receive an email with further details 24-48 hours prior to the event. For further questions regarding your VIP upgrade, please contact Please & Thank You.

If purchased via Factory International, you will receive your e-tickets via text. Please make sure your mobile phone number is up to date; this can be updated on our website by logging into your account: My Account

Please make sure you have your tickets ready for scanning by the time you arrive at the venue, such as by adding them to your phone’s wallet.

If you are unable to locate your tickets, please contact your point of purchase. Our ticketing team can be contacted at tickets@factoryinternational.org or 0333 322 8679 – our latest phone times can be found here.

No. Aviva Studios is a cashless venue meaning we accept payments by card only.

We have seating available in the Social (on the ground floor), which can be accessed via lift or staircase and will be open throughout the concert should you feel the need to take a break or distance yourself from the crowds. You may make use of this space as many times as you need as it does not need to be prebooked, however, please note that it doesn't offer a view of the performance.

Alternatively, a Welfare Tent will be stationed just outside of The Warehouse doors, and you are welcome to make use of the seating in there if you need to take a short break from standing but don't want to make your way down to our social area.

Please note, you will be unable to bring any seating, including portable stools and camping chairs, into the venue.

For gigs in the Warehouse, we permit the use of walking sticks and crutches on our general admission standing floor.

In the general admission standing area, we cannot, however, safely facilitate the use of walking frames, rollators, wheelchairs, mobility scooters or any other mobility aids that include or make available a seat to the user. As the accessible viewing platform has now sold out, we cannot guarantee that we will be able to accommodate your needs or mobility aids on the day without a pre-booked accessible viewing platform ticket.

If you need to store your mobility aid for the duration of the event, please speak to a member of our front of house team who will be happy to assist you.

Yes, step-free routes are available throughout all areas of the building. The flooring throughout the building is smooth concrete and both of our entrances have ‘touch to open’ automatic doors. All bars at Aviva Studios have lowered service points, as do our information point and box office.

For step-free access to the Warehouse, you can use either one of the two lifts located on this side of the building.

We have portable sensory kits containing ear defenders and fidget toys available for you to use during your visit – this is a draw string bag which you can take into the event and return to the information point in the Social when you leave. Please speak to our Front of House team who will be able to support in providing you with one of these kits.

This event will be taking place in the Warehouse. For most visitors, the nearest toilets to the Warehouse are located in the Social on the ground floor. Here, there are three toilet blocks available: the men’s, women’s and gender-neutral facilities. All toilet blocks include accessible cubicles, ambulant toilets, baby change facilities and sanitary bins.

There are three accessible toilet cubicles located immediately outside of the Warehouse on Level 2 (across from doors 2, 8 and 9). These are the only toilets in this area, so we do ask that visitors make the journey down to the Social if they are able to do so in order to keep these accessible facilities available for those who need them.

You do not need a radar key to use any toilets in the venue.

If you need any help or support during your visit, please speak to a member of our front of house or security team.

Just outside of the Warehouse doors, we will have a welfare tent where you can receive support if you feel overwhelmed or unsafe at any point during your visit.

Next to the welfare tent, we will also have a medical tent where you can seek treatment if you are feeling unwell or injure yourself during the event.

If you have any questions regarding your tickets for the event, please contact your point of purchase or our team at tickets@factoryinternational.org/0333 322 8679.

If you have any access related questions regarding your visit, please contact our team at access@factoryinternational.org or give us a call on 0161 817 4531.

Please note, our opening hours vary and the most up to date information can be found on the Contact Us page of our website.

Merchandise will be available in the Social (our main foyer space), and in the Warehouse where the performance is taking place.

Please be aware this is a CARD ONLY venue and no cash is able to be taken on the premises.

Merchandise will be available from the doors opening at 6.30pm until the venue closes.

There are a number of rail and tram stations within the city centre which are just a short distance from Aviva Studios. The closest stations are:

• Salford Central rail station: 10-minute walk via Red Rose Way and Irwell Street.
• Deansgate rail station and Deansgate-Castlefield tram stop: 12-minute walk via Liverpool Road.
• St Peter’s Square tram stop: 15-minute walk via Quay Street.
• Manchester Oxford Road rail station: 25-minute walk via Oxford Street/Quay Street.
• Manchester Piccadilly and Victoria rail stations: Both stops have frequent trams operating to and from Deansgate-Castlefield tram stop.

By Bike

There are 40 bike parking spaces at Aviva Studios including space for two accessible bikes.

National Cycling Route 6 passes close to the venue and this TfGM webpage can help with route planning.

You can also hire bikes from on-street docking stations across the city centre. The closest Starling Bike docking stations to our venue are on current on Quay Street, New Quay Street and Liverpool Road. Take a look at Transport for Greater Manchester’s webpage for advice on cycle hire.

By Walking and Other Active Means

Aviva Studios can be approached along Water Street via Liverpool Road (coming from Deansgate or Castlefield).

If you're coming from Quay Street, the safest route to avoid construction works is via the cut-through opposite Gartside Street and past Booking.com.

All footways in the surrounding area are well lit and there are appropriate crossings across all main roads.

Pedestrians with visual impairment are recommended to approach the building via Water Street, from Liverpool Road. This route has traditional carriageway and footway design with fixed street furniture which should help with navigation to the entrance.

A footbridge at Left Bank in Spinningfields provides an accessible link across the River Irwell to Salford Central station, and a further footbridge also links Aviva Studios with the Salford area of Middlewood Locks.

Free bus

The free bus 1 service connects Piccadilly Station, Oxford Road and Deansgate rail stations, as well as other areas of the city centre to Aviva Studios.

The service stops on both Liverpool Road and Quay Street, close to the venue. Buses operate every 10 minutes during the day from Monday to Sunday and they are wheelchair accessible. For full details of the free bus 1 route and timetable, please visit the Bee Network website.

Bee Network services

Piccadilly Gardens is situated in the heart of Manchester and there are a number of bus services that will take you on to Aviva Studios. The 33 bus which starts at Shudehill, calls at Piccadilly Gardens and will take you straight to Liverpool Road. Services operate every 30 minutes Monday to Saturday and every hour on Sunday.

Alternatively, you can board either a 35, 36 or 38 bus to Bridge Street bus stop which is a seven-minute walk via Left Bank and Water Street to the venue.

Coming into Manchester Victoria rail station? Head on over to Shudehill Interchange (which is a seven-minute walk via Hanover Street) where you can catch the 33 bus to Liverpool Road.

Alternatively, you can board either an 8, 67 or 100 bus from Manchester Victoria to Bridge Street bus stop, which is a seven-minute walk via Left Bank and Water Street to the venue.

There is a NCP car park (Manchester Spinningfields) approximately 0.25 miles (400m) away from Aviva Studios at Spinningfields, New Quay Street, Manchester, M3 3BE. It has 35 accessible bays.

There are a small number of Blue Badge spaces along Water St and Quay St. Otherwise head towards Liverpool Road, Great John St and Lower Byrom St – close to our neighbours, the Science and Industry Museum where there are a small number of additional Blue Badge spaces.

For a list of other parking bays available in the area, visit Manchester City Council website.