Our full address is Aviva Studios, Water Street, Manchester M3 4JQ and the what3words is chop.feeds.chase.

You can approach Aviva Studios along Water Street (coming from Quay Street) or along Liverpool Road (coming from Deansgate or Castlefield). Both entrances to the building have double sets of glass doors.

Once inside Aviva Studios, there is step-free access to all areas of the venue. The flooring throughout the building is smooth concrete.

The entrance to the Hall is by lift, escalator or stairs from one side of the Social beside the brick arches. There is only one escalator, and this will take you up to the Hall before the show, and will be reversed so that you can travel down at the end of the performance.

The Social has a range of seating, including those with arms and backs.

The bars in the Social and Hall Foyer have lowered accessible service points.

Our building is large. We have portable stools available to borrow if you would benefit from resting along the way during your visit.

We have wheelchair spaces and seats at standing events for all events.

There are accessible toilets on all public levels of our building.

Accessible toilets are located inside the main toilets space in the brick arches of the Social.

Here you’ll find a mixture of accessible cubicles with left- or right-hand transfer, towards the back of the space, as well as ambulant accessible cubicles with grab rails, as well as a Changing Places facility.

The toilets in the brick arches of the Social are split into male, female and gender neutral – all of which contain accessible cubicles. There are shared handwashing facilities in each arch – they have soap dispensers under the mirrors to your left and dryers to the right. There are separate handwashing facilities inside the accessible cubicles.

There are additional single-room accessible toilets located in both Hall Foyers, at stalls and circle level.

There are additional single-room accessible toilets located in the Warehouse Foyer.

You do not need a key to use the accessible toilets at Aviva Studios.

Assistance dogs are welcome in our building, and we can provide mats and water bowls on request, just ask a host when you arrive. We can also take care of your assistance dog if you do not want to take your dog into the performance space. Please also refer to our assistance dogs policy.

If you are bringing an assistance dog to a ticketed event, please let us know in advance by contacting access@factoryinternational.org or calling our access phone number: 0161 817 4531 (phone lines are open 10am to 6pm, Monday to Saturday).

Assistive listening is available for this event. To request an assistive listening device please add the assistive listening preference in the ‘Other Preferences’ section of your online account, or contact us by email (access@factoryinternational.org) or phone (0161 817 4531, Monday to Saturday, 10am – 6pm). When you arrive, head to the Orange Box where a member of our Front of House team will be on hand to accompany you to the relevant pick-up point.

To book access tickets and personal assistant tickets, please call 0161 817 4531 (Monday to Saturday, 10am to 6pm) or email access@factoryinternational.org or book online.

Access bookings can be made by email, phone or online. They are also available in person at Aviva Studios.

For more instructions, please visit How To Book Access Tickets.

There is step-free access to all areas of the venue, including all doors to the Hall. The Hall has step-free seating in both the Stalls on row K, and in the Circle on row H.