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Our full address is Aviva Studios, Water Street, Manchester M3 4JQ and the what3words is chop.feeds.chase.

You can approach Aviva Studios along Water Street (coming from Quay Street) or along Liverpool Road (coming from Deansgate or Castlefield). Both entrances to the building have double sets of glass doors.

Once inside Aviva Studios, there is step-free access to all areas of the venue. The flooring throughout the building is smooth concrete.

The entrance to the Warehouse is by lift or stairs from the Social. Two lifts and a staircase to the Warehouse are located in the Social opposite the bar.

The entrance to the Andrew Law Hall is by lift, escalator or stairs from one side of the Social beside the brick arches. There is only one escalator, and this will take you up to the Andrew Law Hall before the show, and will be reversed so that you can travel down at the end of the performance.

The Social has a range of seating, including those with arms and backs.

The bars in the Social and Hall Foyer have lowered accessible service points.

Our building is large. We have portable stools available to borrow if you would benefit from resting along the way during your visit.

We have wheelchair spaces and seats at standing events for all events.

There are accessible toilets on all public levels of our building.

Accessible toilets are located inside the main toilets space in the brick arches of the Social.

Here you’ll find a mixture of accessible cubicles with left- or right-hand transfer, towards the back of the space, as well as ambulant accessible cubicles with grab rails, as well as a Changing Places facility.

The toilets in the brick arches of the Social are split into male, female and gender neutral – all of which contain accessible cubicles. There are shared handwashing facilities in each arch – they have soap dispensers under the mirrors to your left and dryers to the right. There are separate handwashing facilities inside the accessible cubicles.

There are additional single-room accessible toilets located in both Hall Foyers, at stalls and circle level.

There are additional single-room accessible toilets located in the Warehouse Foyer.

You do not need a key to use the accessible toilets at Aviva Studios.

Assistance dogs are welcome in our building, and we can provide mats and water bowls on request, just ask a host when you arrive. We can also take care of your assistance dog if you do not want to take your dog into the performance space. Please also refer to our assistance dogs policy.

If you are bringing an assistance dog to a ticketed event, please let us know in advance by contacting access@factoryinternational.org or calling our access phone number: 0161 817 4531 (phone lines are open 10am to 6pm, Monday to Saturday).

There is step-free access to all areas of the venue, with lift access to the (North/South) Warehouse from the Social. For standing gigs and shows in our Warehouse space, we have an accessible viewing platform available for wheelchair users and their companion or anyone needing a seat for access reasons. This is available by pre-booking only. The accessible viewing platform is usually located towards the rear of the Warehouse – it is positioned higher than the crowd and accessed via a lift and ramp. It will be staffed throughout the night and has a dedicated bar service.

If you would like more information about accessible seating options for a specific show, please call 0161 817 4531 (Phone lines are generally open 10am-6pm, Tuesday to Friday. For our latest phone line opening hours, visit our Contact Us page) or email access@factoryinternational.org and we’ll be happy to talk it through.

To book access tickets and essential companion tickets please call 0161 817 4531 (Phone lines are generally open 10am-6pm, Tuesday to Friday. For our latest phone line opening hours, visit our Contact Us page) or email access@factoryinternational.org, or book online.

Access bookings can be made by email, phone or online. They are also available in person at Aviva Studios.

All access tickets must be bought directly from Factory International. We are unable to add companion tickets onto tickets from third party sites (e.g. Ticketmaster, Gigs and Tours).

When you attend a large gig at Aviva Studios you may have to queue before entering the building. We do this so that we can safely conduct bag searches and scan tickets. If you have access requirements that mean you find prolonged periods of standing difficult, we can arrange for you to enter Aviva Studios through a quieter accessible entry lane.
You can request this by emailing access@factoryinternational.orgor by giving us a call on 0161 817 4531.
If you’d find it useful to orientate yourself ahead of attending a gig at Aviva Studios, please take a look at our access information page, available to view here: Access Information