Factory International

The Warehouse

Venue access information for the Warehouse, Aviva Studios

Photo of the inside of the Warehouse

Location

The full address of the venue is Aviva Studios, Water Street, Manchester M3 4JQ and the what3words is chop.feeds.chase.

Venue access

The entrance to the Hall is by lift, or stairs from one side of the Social beside large screen.

Our venue is flexible. This means we have different seating plans for different events. You will see which layout the event is when you book tickets online. Our most common layout for music events in this space is fully standing, with an accessible viewing platform.

Accessibile viewing platform

For standing gigs and shows in our Warehouse space we have an accessible viewing platform available for wheelchair users and their companion or anyone needing a seat for access reasons. This is available by pre-booking only. The accessible viewing platform is usually located towards the rear of the Warehouse – it is positioned higher than the crowd and accessed via a lift and ramp. It is staffed for the duration of the event and has a dedicated bar service.

The seats on our accessible viewing platform are unpadded. They do not have arms usually, but we can provide seats with arms on request.

The accessible viewing platform in the Warehouse

If you would like more information about accessible seating options for a specific show, please call 0161 817 4531 (Monday to Saturday, 10am to 6pm) or email access@factoryinternational.org and we’ll be happy to talk it through.

Toilets

There are accessible toilets on all public levels of the building.

Accessible toilets (a mixture of wheelchair accessible cubicles with right- or left-hand transfer as well as accessible ambulant cubicles with grab rails) are located in the brick arches in the Social.

There are additional accessible toilets on level 2, outside the doors to the Warehouse

You do not need a key to use the accessible toilets.

Assistance dogs

Assistance dogs are welcome in our building, and we can provide mats and water bowls on request, just ask a host when you arrive. We can also take care of your assistance dog if you do not want to take your dog into the performance space. You can find our assistance dog policy here:

If you are bringing an assistance dog to a ticketed event, please let us know in advance by contacting access@factoryinternational.org or calling our access phone number: 0161 817 4531 (phone lines are open 10am to 6pm, Monday to Saturday).

Assistive listening

Our assistive listening system at Aviva Studios is currently not operational. We are working hard to address the technical problems that have been affecting our system and have plans to work with frequent users of this service to ensure that, moving forward, we are offering a high quality and consistent experience for all of our visitors. We will update this webpage as soon as this provision is available.

In the meantime, please do explore our events that have captions and BSL interpretation available, and if you have any questions about our plans for assistive listening at Aviva Studios, or wish to share feedback on your experience at previous events, please do not hesitate to get in touch with us by email (access@factoryinternational.org) or phone (0161 817 4531, Monday-Saturday, 10am-6pm).

Get in touch

If you have a question that isn’t covered here or specific access needs that aren’t yet addressed, please get in touch on access@factoryinternational.org or call us on 0161 817 4531 and we’ll do our best to help. Phone lines are open 10am to 6pm, Monday to Saturday.

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